TCS Harassment Fallout Reaches BPOs Worldwide
Daniel Arturo Valverde Mesén, Labor Law Partner at ECIJA Centroamérica & Caribe, told Nearshore Americas that despite globalized operating structures, employment law continues to apply based on the employee’s country of residence, not the location of the regional hub or headquarters. “A single, all-encompassing global anti-harassment policy may look comprehensive on paper but still fail to satisfy the specific obligations imposed by local law in every country where the BPO operates, whether those relate to mandatory reporting channels, investigation timelines, sanctions, or employee protections.”
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